Posted By: Alex (11/18/2009)
Comment: Hi - just bought the Zi8 last night and my wife shot the first video this afternoon. It was 25 seconds long and the file size was 40 MB. Is this right? Am I doing something wrong? I'm fearing if shoot something 8-9 mins long it will never load to youtube or facebook. Any suggestions???

Posted By: Winston (11/18/2009)
Comment: QUESTION! I haven't updated my Zx1 to 1.06 just yet. But one of the issues I've had with the ZX1 was the high pitched sound whenever the LCD screen was in operation. Which means the high pitch sound is absent only when recording with the camera plugged into the TV because the LCD is off. Will this update perhaps get rid of the sound? Either by allowing the LCD screen to be turned off during recording, or making the microphone less sensitive to high frequencies like the one coming form the LCD screen.

Posted By: Larry (11/17/2009)
Comment: Hi - I was just about to buy this camera but saw all the negative comments regarding the vertical lines. I haven't seen a response here recently regarding what will or could be done for this. Is the problem defective sensors or is the problem related to software that could be fixed with a firmware update? If I were to buy the camera now, if a fix, even a hardware fix came out later, would that be covered by Kodak? Thanks!

Posted By: Dustin (11/2/2009)
Comment: I am waiting on this supposed 1.06 firmware update to get released. I've also been trying to get help for the last week. I got my problems (the same ones as everyone else) escalated to a Margaret G., who asked for me to send vid samples, but didn't give a direct e-mail addy to send anything back to. I sent a response through the web form and to connect@kodak.com (I got a generic "out of the office until..." response form that, BTW) and I am still waiting to hear something back.

Posted By: Chrisc74 (11/2/2009)
Comment: hi. after getting my third zi8 because of the blue streaks being really bad i then have to exchange the third because of dead pixels on the lcd screen. so i go and get my 4th from the shop only to get it home and that has a dead pixel on the screen. i have been told i have 28 days to get a refund so i think i might take them up on there ofter and never get another kodak zi8 again.:-(i really like this camera but i am lossing faith in it fast

Posted By: Chris (11/1/2009)
Comment: Just got a Zi8, has the (common i guess) issues of high pitch noise, which is fixed by this upgrade right. I found this site as I was researching a different sound problem. When I took a few test vids it had a loud wind/white noise type sound on playback. Seemed to go away slowly with each new vid taken. It would be gone for awhile, then I would take a new vid and it would be back, loud as ever, then slowly go away with eacn new vid as before. Loudest in wvga mode. More I use it, the less often it happens. Loud enough to ruin vid though. I also have the other common issues, vertical line issue in 720p, the sudden reduction in lighting about halfway zoomed out in lower light, and have noticed sometimes the symbols at bottom of screen are cut in half when recording/play back, but return to normal when switched to different screen.

Posted By: Aprille (10/27/2009)
Comment: Heberle, Can you contact me at connect@kodak.com?

Posted By: Aprille (10/27/2009)
Comment: Chris, Thanks for the video sample - can you contact me at connect@kodak.com?

Posted By: Aprille (10/27/2009)
Comment: Ernest, please contact me at connect@kodak.com .

Posted By: Aprille (10/27/2009)
Comment: Josias, have you tried our online chat help center? http://bit.ly/1LBC9r

Posted By: Heberle (10/27/2009)
Comment: Hello! Yes, I have the same issue as Ernest. My new Zi8. We are getting odd blue stripes when we record our video - ruined a birthday video :(. Will this firmware update fix it, or do we need to exchange it for a new camera? Also, is there a way that I can fix the videos that I've already taken? Thanks for your help!!!!

Posted By: Aprille (10/26/2009)
Comment: Casey, We'd like to try to help you with your Zx1 - please send details of your problems to connect@kodak.com

Posted By: Josias (10/25/2009)
Comment: I updated my zx1 firmware to the latest 1.6 and for my surprise it decreased the sound(very stuffy), with the 1.05 firmware the sound was more clear, now I don't know how can I revert the firmware, do you have the same problem?

Posted By: Ernest Skocdopole (10/25/2009)
Comment: Hello, Mary-Irene, I just got a Zi8 camera today. I thought I was getting a great camera at a great price. I bring it home and start recording, only to see streaks running up and down the video. I tested in various light levels, settings, etc. I then jump online to see if I'm doing something wrong with the camera. What I find is that many people are having this same problem. I spent 8 hours today at 4 different stores trying to select the best camera. I thought I had. But, the video the Zi8 produces is shameful. What is Kodak's commitment to customers who have to spend more time, money and effort to get a working camera? I want to love this camera. It's perfect for what I want to do. But, now it looks like I will have to return it and not suggest it to anyone. Please advise. Since calling technical support is about as useless as ever. One tech told me to "reformat my SD card"? What kind of training do they get? I've been a professional videographer, and a highly technical phone support person, and I got a tell you, Kodak is seriously lacking. I want help, competent help. Please some one at a professional level tell me how to resolve this issue. Thank you.

Posted By: Chris (10/24/2009)
Comment: hi Mary-Irene i have done a video on youtube of the blue streaks. the quality isnt that great but you can see the lines. here is the link: http://www.youtube.com/watch?v=4DyMbjtuW3M i hope this is helpful. regards.Chris

Posted By: Cyril Catt (10/24/2009)
Comment: Why don't Kodak and Apple cooperate? Seems neither writes code for the other's products. Pity!

Posted By: Match D (10/23/2009)
Comment: Mary Irene, Please keep us posted on their findings. We're really trying to love this camera!

Posted By: Mary-Irene (10/23/2009)
Comment: Match, thank you! The QA and service team have your link. We appreciate your willingness to supply us with samples. Take care, Mary-Irene

Posted By: Match D (10/23/2009)
Comment: Mary-Irene, this is an excellent example of the vertical streaks many people are having issues with: http://www.youtube.com/watch?v=tXRtq82V9K8 Hope that helps you discern what the problem may be. Please let us know if this might be remedied with software or whether it will require a camera repair. Thank you for following up on this for us.

Posted By: Mike Custodero (10/23/2009)
Comment: hi Mary Irene. A few days ago I updated my zx1 firmware to the latest 1.06 version (haven't tested it yet). However, yesterday I noticed that the firmware page had reverted to the old page showing the old 1.05 firmware. And no warnings or info about the change. Do you know what's going on? Is the new 1.06 firmware safe? Also, could you please forward a request of firmware improvement? Since the zx1 is advertised as "action camera" it only makes sense to me that the badly needed EIS (Electronic Image Stabilization) should be included in the firmware like it is on her "city sister" the zi8. Thanks Mike

Posted By: Mary-Irene (10/23/2009)
Comment: Hi Chris, thanks for your post and for contacting us about this. We're interested in seeing the video to learn more about what you're experiencing and why. If you have posted it online, could you please send us the link? Or if the file size is 100MB or less, you can use a service like YouSendIt to provide the sample. Thank you very much for your purchase -- we really want to make sure you're satisfied. Mary-Irene

Posted By: Mary-Irene (10/23/2009)
Comment: Carl, to answer your question regarding system requirements and upload- you should have no issues at all. With your current CPU speed, playback at 1080p may not be optimal, but uploading should not be an issue. Hope this helps, Mary-Irene

Posted By: amymengel (10/22/2009)
Comment: Just got the Zi8 two weeks ago and have been loving it so far. Have been shooting a lot of customer videos with it. The clear plastic window thingy that goes over the lens fell off mine though and I have no idea where it went. Any thoughts on where or how to order a replacement part? I don't even really know what the part is called to be able to do a search for it and order it. Any help is much appreciated!

Posted By: Chris (10/22/2009)
Comment: hi Mary Irene. i have the zi8 and i have recently updated to the 1.05 firmware. i did some tests today in the daylight and noticed there was some blue streaks/haze on the video. i am a bit worried as i have read alot of comments that a lot of people are having the same problem. is kodak going to fix it. please help.

Posted By: Carl (10/22/2009)
Comment: Jennifer, I want to buy the camera, so I'm just wondering if it is possible with my setup to show the videos on my HDTV but also upload them to facebook. I haven't bought it yet, so haven't tried it. Should I expect any problems with my configuration even though it is below the recommended requirements? Thanks for your quick reply!

Posted By: Carl (10/22/2009)
Comment: Jennifer, I want to buy the camera, so I'm just wondering if it is possible with my setup to show the videos on my HDTV but also upload them to facebook. I haven't bought it yet, so haven't tried it. Should I expect any problems with my configuration even though it is below the recommended requirements? Thanks for your quick reply!

Posted By: Carl (10/22/2009)
Comment: Jennifer, I want to buy the camera, so I'm just wondering if it is possible with my setup to show the videos on my HDTV but also upload them to facebook. I haven't bought it yet, so haven't tried it. Should I expect any problems with my configuration even though it is below the recommended requirements? Thanks for your quick reply!

Posted By: Jennifer Cisney (10/22/2009)
Comment: Carl - Have you tried shooting at 720p instead of 1080p? You definitely don't need 1080 for Facebook- it's too big. You also have the option to shoot WVGA.

Posted By: Carl (10/22/2009)
Comment: I have an older computer with a 1.6Ghz processor and 512MB Ram. I realize I won't be able to play HD videos on my computer, but will I be able to upload videos from the Zi8 to Facebook?

Posted By: Carl (10/22/2009)
Comment: I have an older computer with a 1.6Ghz processor and 512MB Ram. I realize I won't be able to play HD videos on my computer, but will I be able to upload videos from the Zi8 to Facebook?

Posted By: Carl (10/22/2009)
Comment: I have an older computer with a 1.6Ghz processor and 512MB Ram. I realize I won't be able to play HD videos on my computer, but will I be able to upload videos from the Zi8 to Facebook?

Posted By: Mary-Irene (10/22/2009)
Comment: Hi Match, We've only identified a few very isolated cases of this issue, and we're investigating. Our Customer Care team is at the ready to work with anyone experiencing this issue. Thanks for your comment and interest in our products. Mary-Irene

Posted By: Match D (10/22/2009)
Comment: Has Kodak figured out the sensor problem that displays vertical lines at 720p on the Zi8 yet? If so, when will the cameras with fixed sensors begin to ship?

Posted By: Viola Vergleich (10/21/2009)
Comment: It ´s really fantastic when i see this news stlye from this camera.

Posted By: Viola Vergleich (10/21/2009)
Comment: It ´s really fantastic when i see the stlye from this new camera.

Posted By: Mary-Irene (10/20/2009)
Comment: Chris, good morning! Thanks for your question. Once you upgrade to the latest firmware, you will notice a difference in how smoothly the device transitions from 0x to 4x digital zoom. Hope this helps. Mary-Irene

Posted By: Chris (10/19/2009)
Comment: Mary-Irene, On the Zi8, what should I expect with the improved digital zoom in the FW update. I've had mine for less than 24 hrs. so I don't want to miss the change. Thanks

Posted By: Mary-Irene (10/19/2009)
Comment: Hi Adrian, this is Mary-Irene from Kodak. Thanks for your comment. There currently is no way to turn the LCD off during shooting, but that's a great suggestion for future product. A couple things you can do to improve your battery life is shut your camera off after you are done shooting, rather than wait for the auto shut-down. The Zi8 starts up so fast, you won't miss your next shot by doing this. Also, you should charge your battery often. Don't wait for it to be completely used before doing so. Hope this helps! MIM

Posted By: Adrian (10/19/2009)
Comment: I have Zi8 with 1.05v FW. Is there a way to turn off the display during a long recording to conserve the battery life? I know you can dim it, but that doesn't help much. Thank you for any help, Adrian

Posted By: tom (10/19/2009)
Comment: This is such a cool product, I've been toying with buying one for a while now and I've been convinced, might head to the shops after work!

Posted By: Casey (10/18/2009)
Comment: I have the Kodak Zx1 pocket video camera and it has given me nothing but problems. I have little faith that these new features will be what I expect.

Posted By: Mary-Irene (10/16/2009)
Comment: Hey there Norm! This is Mary-Irene from Kodak. Thanks for your comment and question around announcements and timing for releases. We do not have a planned release schedule at this point for pocket video cameras. I recommend you follow our Chief Blogger, Jenny Cisney, on twitter. She tweets the latest information on all of our products as soon as it's available. Thanks so much for your interest in our products!! MIM http://twitter.com/KodakCB

Posted By: NormMonkey (10/16/2009)
Comment: Is there a mailing list or RSS feed or basically ANY WAY for us users to get an announcement when new firmware comes out for our video recorders?

Posted By: shawmaan (10/15/2009)
Comment: Bummer, no love for the Zi6...